A Strategic Approach to Grocery Delivery Logistics
OOur service is built entirely around you—your stores, your customers, and your delivery requirements. Backed by 5 years of hands-on logistics and last-mile delivery management experience, Auspro Fleet Solutions delivers reliable, store-to-door grocery transport solutions tailored to your operational needs.
By taking a 360-degree view of your delivery network, we design and manage logistics strategies that align precisely with your store operations, delivery windows, customer expectations, and compliance obligations.
Discovery
We analyse store volumes, delivery routes, dock operations, time windows, and customer demand patterns. This allows us to understand your current delivery environment, identify inefficiencies, and pinpoint operational risks and improvement opportunities.
Design
Using insights from the discovery phase, we design practical, scalable delivery models—covering truck allocation, route optimisation, driver scheduling, and service standards—to support consistent and efficient store-to-door delivery.
Deploy
We implement the agreed delivery solution, integrating store pickup processes, delivery technology, and operational controls. Performance is closely monitored to ensure reliability, visibility, and compliance from day one.
Develop
We continuously measure delivery performance, review KPIs, analyse results, and refine processes. Through ongoing optimisation and performance reporting, we drive continuous improvement and ensure customer expectations are consistently met.
Our Services
Business Analytics
- Consolidate, cleanse, and validate data to support accurate analysis
- Utilize customer data to benchmark and assess potential solutions
- Create detailed customer freight profiles to obtain optimal carrier rates
- Manage invoice discrepancies, including resolution and carrier negotiations
- Maintain and manage freight rates to ensure ongoing accuracy
- Conduct continuous data analysis to drive performance improvement
- Provide timely and accurate financial reporting through the Auspro Fleet Solutions Control Tower
- Deliver enhanced analytics focused on cost and service performance via Auspro Fleet Solutions Explore
Carrier Management
- Carrier evaluation, selection, and long-term partnership development
- Fuel surcharge monitoring and management
- Design and management of tailored carrier and customer logistics solutions
- Compliance oversight with a strong focus on Chain of Responsibility (CoR) and Occupational Health & Safety (OHS)
- Carrier performance tracking, analysis, and reporting
- Management of systemic issues, including escalation and resolution
- Service Level Agreement (SLA) and Standard Operating Procedure (SOP) management and resolution
- End-to-end contract logistics management
Moveit Logistics Management System
- Proprietary platform designed and customised to meet specific customer requirements
- Cloud-based Logistics Management System (LMS) supporting multiple carriers and multiple sites
- Seamless integration with customer ERP and WMS platforms
- Capability to integrate with preferred and nominated carrier systems
- Built-in consolidation functionality for orders and consignments
- Automated advanced shipping notifications
- Real-time visibility of carrier status updates and proof of delivery (POD)
Customer Service
- Dedicated customer service specialists assigned to support each client
- Customised customer service processes and supporting systems
- Auspro Fleet Solutions Connect – CRM solution powered by Salesforce
- End-to-end enquiry handling and resolution management
- Structured escalation management and service recovery processes
- Active monitoring and tracking of priority and time-critical deliveries
- Custom-built, fully integrated customer portals
Strategic Account Management
- Scheduled review meetings with customers and carrier partners
- Ongoing service and cost management, including invoice validation and DIFOT performance analysis
- Continuous improvement initiatives focused on optimisation and efficiency
- Dedicated strategic relationship manager with a proactive, solution-focused approach
- Coordination and oversight of complete end-to-end service delivery
Finance and Invoicing
- Validation and reconciliation of carrier invoices
- Consolidation of invoices across carriers and services
- Customised cost allocation aligned to customer GL coding structures
- Management of invoice discrepancies, including investigation and carrier negotiations
Logistics options
Full loads
Bulk pallets
Express cartons
Priority
Business to Consumer
Local carrier
Sea freight
Intermodal
Contract Logistics
