Transport Solutions across
Regional and Metropolitan Victoria
Business Analytics
- Consolidate, cleanse, and validate data to support accurate analysis
- Utilize customer data to benchmark and assess potential solutions
- Create detailed customer freight profiles to obtain optimal carrier rates
- Manage invoice discrepancies, including resolution and carrier negotiations
- Maintain and manage freight rates to ensure ongoing accuracy
- Conduct continuous data analysis to drive performance improvement
- Provide timely and accurate financial reporting through the Auspro Fleet Solutions Control Tower
- Deliver enhanced analytics focused on cost and service performance via Auspro Fleet Solutions Explore
Carrier Management
- Carrier evaluation, selection, and long-term partnership development
- Fuel surcharge monitoring and management
- Design and management of tailored carrier and customer logistics solutions
- Compliance oversight with a strong focus on Chain of Responsibility (CoR) and Occupational Health & Safety (OHS)
- Carrier performance tracking, analysis, and reporting
- Management of systemic issues, including escalation and resolution
- Service Level Agreement (SLA) and Standard Operating Procedure (SOP) management and resolution
- End-to-end contract logistics management
Moveit Logistics Management System
- Proprietary platform designed and customised to meet specific customer requirements
- Cloud-based Logistics Management System (LMS) supporting multiple carriers and multiple sites
- Seamless integration with customer ERP and WMS platforms
- Capability to integrate with preferred and nominated carrier systems
- Built-in consolidation functionality for orders and consignments
- Automated advanced shipping notifications
- Real-time visibility of carrier status updates and proof of delivery (POD)
Customer Service
- Dedicated customer service specialists assigned to support each client
- Customised customer service processes and supporting systems
- Auspro Fleet Solutions Connect – CRM solution powered by Salesforce
- End-to-end enquiry handling and resolution management
- Structured escalation management and service recovery processes
- Active monitoring and tracking of priority and time-critical deliveries
- Custom-built, fully integrated customer portals
Strategic Account Management
- Scheduled review meetings with customers and carrier partners
- Ongoing service and cost management, including invoice validation and DIFOT performance analysis
- Continuous improvement initiatives focused on optimisation and efficiency
- Dedicated strategic relationship manager with a proactive, solution-focused approach
- Coordination and oversight of complete end-to-end service delivery
Finance and Invoicing
- Validation and reconciliation of carrier invoices
- Consolidation of invoices across carriers and services
- Customised cost allocation aligned to customer GL coding structures
- Management of invoice discrepancies, including investigation and carrier negotiations